Shipping and Delivery Policy
Effective Date: 1/18/2025
At Iva Consultancy, we are committed to delivering your orders promptly and efficiently. This Shipping and Delivery Policy outlines the terms and conditions regarding the shipment and delivery of your purchases.
1. Shipping Options and Costs
- Standard Shipping: Estimated delivery within 3-7 Days.
- Express Shipping: Estimated delivery within 3-7 Days.
- International Shipping: Delivery times vary by destination and may take 2-4 weeks.
Shipping costs are calculated at checkout and depend on the destination, shipping method, and the size or weight of your order.
2. Processing Time
Orders are processed within [X business days] after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
3. Delivery Time
Delivery times depend on the shipping option selected and the destination. Please note that delivery times are estimates and may be affected by factors beyond our control, such as weather conditions, customs delays, or carrier issues.
4. Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package.
5. International Shipping
Customers are responsible for any customs duties, taxes, or fees imposed by the destination country. Delays caused by customs clearance are beyond our control.
6. Undeliverable Packages
If a package is returned to us due to an incorrect address, failure to pick up, or refusal to pay customs duties, we will notify you. Reshipping fees may apply, or a refund (excluding shipping fees) may be issued based on the situation.
7. Lost or Damaged Shipments
If your package is lost or arrives damaged, please contact us immediately at ivacochin@gmail.com or +91 8301067115. We will work with the carrier to resolve the issue and may offer a replacement or refund based on the outcome.
8. Changes to Shipping Information
If you need to update your shipping address or details, please contact us as soon as possible. Changes cannot be made once the order has been shipped.
9. Contact Us
For questions or concerns about shipping and delivery, please reach out to us:
- Email: ivacochin@gmail.com
- Phone: +91 8301067115
- Address: 1'st Floor,11/638E, Moolayil Building, Edathala P.O., Kuzhivelippady, Ernakulam, Kerala - 683561
We are dedicated to providing a smooth and reliable shipping experience for our customers.
